Frequently Asked Questions
1
Yes. All critical information is encrypted and no personal information is stored on your mobile device. However, Empay allows users to store their login information.
2
Security is of prime importance in Empay as the application is spearheaded by the Economic Department of Dubai. Empay is PCI DSS certified which ensures highest levels of security for all your financial transactions. All critical information is encrypted and no personal information is stored on your mobile device. However, Empay allows users to store their login information.
3
If your mobile device is lost or stolen, you should immediately call Empay customer care. All the cards in your Empay wallet will be removed remotely to prevent the misuse of your data.
Also, all sensitive data is encrypted and secured in cloud. We don’t store any sensitive data on phone. This means no one will be able to access to your personal information from within the app.
Also, all sensitive data is encrypted and secured in cloud. We don’t store any sensitive data on phone. This means no one will be able to access to your personal information from within the app.
4
Always remember that Empay will never ask you for sensitive information like Pin/ Passcode. Should you encounter such a call/request, please inform Empay immediately. You can report to our call center - Empay Toll free number: 600 567 563.
5
Yes. Your card information is never stored in the app or your phone. Empay app is 100% PCI-DSS compliant, international standard for handling credit card data. This ensures that no one will be able to access your card data from the Empay app. Additionally Empay is certified by MasterCard and Visa for all security standards.
6
Tokenization is a process of protecting sensitive card information data (Card number, Expiry date, CVV) by replacing it with an algorithmically generated number called a token. These tokens are then passed to process the payment without the actual card details being exposed. The actual card details are held safe in a secure token vault.
7
Tap & Pay payments involve using a traditional payment terminal via a contactless reader, otherwise known as near field communications (NFC). The tap & go payment terminal leverages payment tokenization to confirm the sale, without transmitting any of your actual card or account information.
How it works
empay is a simple, smart, swift and secure digital way for faster payments.
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